German-speaking Technical Support (m/f/d) – Remote
About the role
You support German-speaking customers with technical questions about security and surveillance systems, including cameras, access solutions and the related app.
You log incidents, analyse them systematically, and guide customers to a solution via chat, email or phone. You document error patterns and fixes in the knowledge base and share findings with the product team.
We provide thorough product onboarding, predictable shifts, and a team that supports you with difficult cases.
Requirements
Very good German (C1 or better) Good English Experience in technical support or IT Basic understanding of networks, Wi-Fi and mobile apps Structured working style and willingness to work shifts